Support & Studio Helpdesk
Contact & Support Directory
Every message is answered personally by our software engineering and customer care team in Kuala Lumpur.
Direct Routing Channels
| Inquiry Category | Direct Email | Target Response SLA |
|---|---|---|
| Time Reality App & License Help | support@timereality.algotyx.com support@algotyx.com | 1–2 business days |
| Orders, Billing & Digital Workbooks | admin@algotyx.com support@algotyx.com | 1–2 business days |
| Data Privacy & GDPR / CCPA / PDPA | privacy@timereality.algotyx.com legal@algotyx.com | 1–2 business days |
| Studio Partnerships & Press | admin@algotyx.com | 2–3 business days |
Operating Hours & Response Standards
Our support desk operates Monday through Friday, 9:00 AM to 6:00 PM (GMT+8), excluding Malaysian public holidays.
Inquiries submitted over weekends or national holidays will be addressed in order of submission on the following business day. We take pride in personal, thoughtful replies without automated canned dismissal loops.
Support Ticket Intake Checklist
To help us resolve your issue on our very first reply, please provide the following details when emailing:
- Purchase Email Address: The exact address entered on Blink Store or Whop.
- Order Reference ID: The order hash or receipt code from your purchase confirmation.
- Environment Details: Device model, OS, and browser version (e.g. macOS Sonoma + Chrome 130).
- Description of Behavior: Step-by-step notes on what happened and what was expected.
- Screenshots / Error Text: Clear images of any error banners or console logs.